2019 State HIT Connect Summit

No matter our jobs, many of us often take on repetitive tasks that consume time we could be devoting to direct customer and citizen interaction and advancing strategic initiatives. Healthcare and human services workers might rightly argue that they have more than their fair share of these tasks—and that their time and mindshare could be better allocated to higher-value activities. Virtual assistants and cloud-computing are specifically designed to offload the kind of “undifferentiated heavylifting” that eats up valuable resources. These combine artificial intelligence (AI), robotic process automation (RPA), voice and text capabilities, and content analysis to support intuitive, conversational interactions.
The technology to make that possible is here, and healthcare/human services agencies using virtual assistants are already seeing improvements in availability and capacity, speed and accuracy, and customer and caseworker experience. Join us at this session to start talking about what’s possible and how to make it a reality for your organization.