2019 State HIT Connect Summit

No matter our jobs, many of us often take on repetitive tasks that consume time we could be devoting to direct customer and citizen interaction and advancing strategic initiatives. Healthcare and human services workers might rightly argue that they have more than their fair share of these tasks—and that their time and mindshare could be better allocated to higher-value activities. Virtual assistants and cloud-computing are specifically designed to offload the kind of “undifferentiated heavylifting” that eats up valuable resources. These combine artificial intelligence (AI), robotic process automation (RPA), voice and text capabilities, and content analysis to support intuitive, conversational interactions.
The technology to make that possible is here, and healthcare/human services agencies using virtual assistants are already seeing improvements in availability and capacity, speed and accuracy, and customer and caseworker experience. Join us at this session to start talking about what’s possible and how to make it a reality for your organization.

On February 11th, CMS released a proposed rule entitled patient access and interoperability that outlines how they propose state Medicaid agencies and Medicaid Managed Care organizations share data using Application Programming Interfaces (APIs). The ONC also released a proposed rule regarding information blocking related to the 21st Century Cures Act. Come learn more from CMS, the ONC, and the industry about the proposed rules. We will also be discussing Blue Button 2.0 and how state Medicaid compliance can be made easier using non-proprietary and free FHIR API implementation guides.

States are facing challenges in how to implement modular solutions that meet compliance with federal regulations and state business objectives.  Having a good plan in place enables you to identify risks and issues early on.  Some key considerations for business objectives should be the User Experience and Positive Outcomes.  GDIT will discuss our approach to supporting states in this time of change promoting an increase in interoperability and data sharing.  We will discuss how 1115 Waiver demonstrations projects, Value-Based Purchasing, and the MyHealthEData initiatives are supported by innovative technology.

On July 1 the State of Maine implemented a new Pharmacy Benefit Management Solution (PBMS) delivered by Change Healthcare. This implementation offers a case study in how effective project management supports successful project outcomes. Change Healthcare and the State of Maine’s PBMS Contract Manager will partner to discuss the role that strong project management processes played in the DDI.
 
At Change Healthcare we believe that the principle of “leverage and reuse” applies not only to IT solutions but also the processes used to deploy those solutions. The successful project management methodologies used on the Maine PBMS implementation are the result of significant investment in the Change Healthcare Project Management Office (PMO), helping ensure that efficient, effective, and most importantly reusable processes are implemented across the Change Healthcare project portfolio. In addition, the Change Healthcare PMO leverages lessons learned from past projects to drive continuous improvement in its PMO processes. We will discuss continuous improvement strategies such as:

• assessing each activity as a process
• measure process capabilities
• identify links in activities
• prioritize improvements
• manage resources more effectively 

Implementation of consistent project management processes across the portfolio and strong engagement from the project teams in Maine and Wyoming, combined with a focus on continuous improvement, create an environment where clients benefit from the collective experience of project managers. This ensures tried and true methodologies are implemented on all our projects.
 
Join members of the Change Healthcare PMO team and the Maine Pharmacy Team to discuss their successful implementation, the PMO processes that supported the project, and the efforts of the Change Healthcare PMO to continuously improve its processes.

Healthcare interoperability can save lives and relieve stress in an emergency. The Patient Unified Lookup System for Emergencies (PULSE) is a nationwide health IT disaster response platform that can be deployed at the city, county, or state level to authenticate disaster healthcare volunteer providers. PULSE allows disaster workers to query and view patient documents from all connected healthcare organizations to make informed care decisions, refill medications, and more. PULSE was originally conceived by the Office of the National Coordinator (ONC) for Health IT following Hurricane Katrina. Well-meaning physicians and providers flocked to shelters to help, but there was an inability to confirm medical credentials of these volunteers or access health records of evacuees. Learn how to bring this essential health IT system to your state.  

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